Returns & Refunds Policy

Overview

This policy explains how to return goods bought from CCTV Master and when you are entitled to a refund. It sits alongside our Terms & Conditions.

Your rights depend on whether you buy as a consumer or as a business. If you are an individual buying outside a trade or profession you are a consumer and have the statutory rights set out below, which nothing in this policy or our Terms removes. If you buy for the purposes of a business, the trade sections apply instead.

Your right to cancel (consumers)

Because you are buying at a distance, you may cancel your order for any reason — you do not have to give one — within 14 days of the day after you (or someone you nominate) receive the goods. Where an order is delivered in several consignments, the 14 days run from the day after you receive the last one.