Returns & Refunds Policy

Overview

This policy explains how to return goods bought from CCTV Master and when you are entitled to a refund. It sits alongside our Terms & Conditions.

Your rights depend on whether you buy as a consumer or as a business. If you are an individual buying outside a trade or profession you are a consumer and have the statutory rights set out below, which nothing in this policy or our Terms removes. If you buy for the purposes of a business, the trade sections apply instead.

Your right to cancel (consumers)

Because you are buying at a distance, you may cancel your order for any reason — you do not have to give one — within 14 days of the day after you (or someone you nominate) receive the goods. Where an order is delivered in several consignments, the 14 days run from the day after you receive the last one.

You may also cancel at any point between placing the order and receiving it.

How to cancel

Tell us clearly that you are cancelling before the 14 days expire. Email Sales@cctvmaster.co.uk or write to us at Quill St, Hanger Ln, London, W5 1DN. Quoting your order number helps us process it quickly, but is not a condition of cancelling.

You may use the model cancellation form below, though you are not required to:

• To CCTV MASTER LTD, Quill St, Hanger Ln, London, W5 1DN, Sales@cctvmaster.co.uk
• I hereby give notice that I cancel my contract of sale of the following goods:
• Ordered on / received on:
• Name and address of consumer:
• Signature (only if sending on paper) and date:

Sending the goods back

After telling us you are cancelling, send the goods back within 14 days. You are responsible for the cost of returning them unless they are faulty, damaged or not as described, in which case we pay.

You may handle and inspect the goods as you would in a shop. If you handle them beyond what is necessary to establish their nature, characteristics and functioning, we may reduce your refund to reflect any loss in value.