Delivery & collection
Here's what delivery costs, when your order goes out and how to pick it up yourself. No surprises at the payment page.
- Delivery anywhere in the UK
- £5.99
- One charge per order, VAT included
- Free delivery
- £100.00 or more
- Taken off in your basket (VAT included)
- Sent the same day
- Order by 4pm
- Mon to Fri, on items in stock
Pick it up from us
You'll find us at Quill Street, Hanger Lane, London, W5 1DN. You can't choose collection at checkout. Just ring +44 20 8153 4657 first and we'll check your order's picked and ready before you set off. That way you won't make the trip for something that's still on its way to us.
Your questions
How much does delivery cost?
Delivery anywhere in the UK costs £5.99 per order with VAT included, and it's free once your order reaches £100.00 (VAT included too). That's exactly what you'll pay at checkout. It's one charge for the whole order, not one per item. Add another camera or a reel of cable and the delivery fee stays the same.
When will my order be sent?
Order in-stock items before 4pm, Monday to Friday, and they'll go out the same working day. Miss the cut-off, or order at the weekend, and it'll go on the next working day. If something's on back-order, we'll send it once our team has sorted it, and checkout shows you how long that'll take before you pay.
Can I pick up my order instead of paying for delivery?
Yes. Just sort it out with us over the phone, as checkout can't do it for you. Ring +44 20 8153 4657. We're at Quill Street, Hanger Lane, London, W5 1DN. Give us a call before you set off and we'll make sure your order's picked and ready. There's no point making the trip for something that's still due in on our next delivery.
Does it cost more to get to Northern Ireland, or to the Highlands and Islands in Scotland?
No, it's the same price as anywhere else in the UK, so you'll pay £5.99 per order with VAT, or nothing at all on orders of £100.00 and up (VAT included). Is it going to the Channel Islands or the Isle of Man? Get in touch first and we'll tell you what delivery costs.
What if my order turns up damaged, or it's the wrong thing?
Let us know within a reasonable time and we'll put it right at our cost, including sending it back. You can also change your mind about anything you bought online or over the phone within 14 days, and you don't need a reason. If it's faulty, you've got 30 days to reject it. Our returns page has the full details.
Changed your mind, or has something turned up faulty? Have a look at our returns page or email Sales@cctvmaster.co.uk.