Help · UK
Frequently asked questions
Quick answers on ordering, delivery, returns and whether things work together.
Ordering & paying
- Do I have to open an account?
- No. Guest checkout works fine, and you just pay by card. If you do open an account, you can follow your orders, grab your invoices and buy the same things again quickly.
- How can I pay?
- With any major debit or credit card, through our secure checkout. We take the payment when you place your order.
- Do your prices include VAT?
- Each product page shows the price as it's set for this shop, and checkout always spells out the VAT before you pay.
Delivery & collection
- How much will delivery be, and when does my order go out?
- Order in-stock items before the weekday cut-off and they'll go out the same working day. Delivery's free once your order's over our published threshold. You'll find the exact delivery charge, our cut-off time and that threshold on the delivery page. Delivery costs and cut-off
- Can I pick my order up?
- Yes, where we've got a counter. Order online, then give us a ring before you head over, and we'll make sure it's picked and ready. You'll find the address and directions on our delivery page. Where to collect from
Returns & warranty
- Can I send something back?
- Yes. Most online orders can be cancelled within 14 days of delivery. That's a legal right you have as a consumer, and there are separate rights if something's faulty. Our returns page covers both, and shows you how to start a return. Returns & refunds
- What if something's faulty?
- If something's faulty, the Consumer Rights Act 2015 has you covered: depending on when the fault shows up, you're entitled to a repair, a replacement or a refund. Send us your order number and a quick note about the fault, and we'll take it from there. Get in touch
- Is there a warranty?
- Warranty terms differ from product to product, so check the product page for yours. Whatever the warranty says, your statutory rights still apply.
Will it work together?
- Will this camera work with the recorder I already have?
- That comes down to whether your system's IP or analogue HD, and which brand's kit you've got. Every product page lists the key specs. Not sure? Send us your recorder's model number and we'll check it for you. Ask us to check
- Do you sell complete kits?
- Yes: a recorder, cameras and cabling, picked to work together. You'll find the kits in the shop next to the individual parts. Browse products
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